TERMS AND CONDITIONS AT FEMALEFIRST.DK


1. Information about us
The website www.femalefirst.dk/en (hereinafter referred to as “the site”) is owned by SECOND FEMALE APS, registered in Denmark, with is registered office at Sundkaj 7b, 2.th 2100 Kbh. OE, Denmark. Our registered VAT number is 25365682.

Our email address is: info@femalefirst.dk


2. Use of the site
By accessing the website or when placing an order with FEMALEFIRST Aps (hereinafter referred to as “we”) the customer (hereinafter referred to as “you”) agree to be bound by all the terms and conditions (the Terms). We reserve the right to revise these Terms without prior notice to you.


3. Your personal information 
We will use your information in accordance to our Privacy policy (http://femalefirst.dk/en/terms/Privacy), which forms part of these terms.


4. Price and delivery cost

For our extra EU customers
In order to service our customers based outside the European Union, we have partnered with our third party cross border service provider, Bongo International.

Once, you choose your international delivery destination in our checkout area, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes applicable for the import for your items into the country of destination.

Upon completion of your order, Bongo International will charge your credit card for the entire purchase, including delivery fees and duties and taxes if applicable. We will ship the goods to Bongo's global distribution facility where Bongo will process the order and transport the goods to your delivery address. There are no additional fees or registration processes associated with this service.

As soon as you have completed your purchase, you will be provided with a confirmation message together with a tracking link, which you can use in order to trace your delivery. Please note that it may take a couple of days until that link displays the international transit of your items.

Please note that the transit times for delivery quoted at Bongo´s Checkout are indicative. International deliveries are a sophisticated business and delays during transit or customs controls may sometimes occur.


5. Availability and delivery
Information displayed on this site relating to availability is subject to change by us without prior notice.

 

We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

Standard delivery from Femalefirst.dk takes 2-6 working days. Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. Times of high traffic may need slightly longer delivery times.

We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. If we are unable to make the delivery because there is nobody home we will leave a card confirming that we have attempted delivery. It will then be your responsibility to arrange a new delivery date. We recommend choosing delivery to a business address since delivery most often is atempted during working hours.

 

For further delivery information for all contries see http://femalefirst.dk/en/terms/shipping-delivery/

 

6. Payment
Payment for goods can be made by one of the following payment methods:
• Credit/debit card payments from VISA, Mastercard, Maestro, JCB, American Express or Dankort.
• PayPal.
• Ideal & eOlv (comming soon)


Femalefirst uses our partner DIBS to provide the highest level of security for payments processed thought this site. FEMALEFIRST aps never saves any information regarding your credit card. All information is sent through encrypted servers (SSL / HTTPS)

 


7. Right to cancel
Under the Distance Selling Regulations you can cancel your order at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to our customer service on the following link http://femalefirst.dk/en/contact-us/

 


If you are in possession of the goods you are under the duty to retain and take reasonable care of them. 

 

You must send the goods back to us in their original condition (that means not being worn or used with original packaging and brand labels) to our return address (FEMALEFIRST APS, Sundkaj 7b, 2.th 2100 Denmark). This will have to be at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
 


We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods.



Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

 


8. Returns policy
In addition to the cooling off period we have our own return policy.

 


We want you to be satisfied with your purchase. Therefore, whenever you shop at Femalefirst.dk you have the opportunity to return the goods within 14 days which is more favourable than the legal requirement. The only condition is that the goods will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. You are responsible for the cost of returning items.
If an item delivered is wrong or damaged, we will of course arrange a free return. Follow the guide included in your parcel.

 

9. Refund policy
When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 7 days of the day you have given notice of your cancellation and we’ve received the product.


We will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please contact customer services who will arrange a free return of the items. Once we have confirmed the product defect or other problem, we will: 

 

- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or


We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.


We will refund any money received from you using the same method originally used by you to pay for your purchase.



10. Cancellation by us
We reserve the right to cancel the contract between us if, for example: 
• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area; or
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

 

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 7 days of your order.



11. Title and risk
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.



12. Our liability
Our liability connected to any products acquired through Femalefirst’s website is strictly limited to the buying price of the product. This does not limit our liability regarding:


• Death or personal injury caused by our negligence
• Fraudulent misrepresentation
• In any way where it would be illegal for us to exclude our liability.



Femalefirst is not liable for any loss of income, profit or contracts.



In the event that is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:


• The impossibility to use the means public or private transport.
• The impossibility of the use of private or public telecommunications.
• Riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.


 

Terms of Sale

Second Female Aps is the parent organisation for Femalefirst.dk Below are the terms of sales.

 

Security

To increase customer satisfaction and ensure the security of our customers when making purchases, we have decided, in agreement with our security experts to the following routine steps. This will increase the security of the purchase.

 

· Our internal security system warns us when there is suspicion of fraud. The security system is based on various parameters that were set up by our     security experts and other partners.

 

· If the security system is alerted to a potential fraud, the order is halted immediately and not delivered. This sometimes has the effect that an order is stopped even though it is not fraudulent. In the rare instance that this may occur we hope that you, our valued customer, will understand that this action concerns your safety.

 

· All suspected frauds are reported to the police and also passed onto our security partners for further investigation.

 

· For deliveries of a large value the delivery is always via the nearest delivery point, regardless of the payment.

 

Registering your email and mobile number

· By registering and/or placing an order, you agree to allow Femalefirst and its affiliated companies to use information about your purchases as well as the contact information you provide. The data is stored and used to enable us to fulfill our commitment to you and to better satisfy your needs as a customer and provide you with better service, such as by making the website as personal as possible. The data is stored and also used for information and marketing purposes. This means that Femalefirst and its affiliates may, unless you object in writing, use your personal information to contact you with newsletters and special offers by SMS, e-mail or direct mail. Your personal information may also be used for market research. You have the right at any time to notify us in writing that you oppose the processing of your personal data for marketing purposes. Your privacy is important to us and all processing of personal details is done in accordance with the Privacy Act. 
 

Delivery

Order Confirmation

Once we receive your order we will send you a confirmation e-mail with information about your purchase. Please keep this confirmation and check that it is correct. If you have any queries please contact our customer service team. Have your confirmation at hand when contacting customer service as this will help make the process run smoother and quicker. If you want to cancel or change your order please contact our customer service team as soon as possible. Unfortunately we are not always able to change an order as all orders are processed as quickly as possible but we are happy to check it for you.

 

Delivery time

Normal delivery from Femalefirst is 2-6 working days. Some products may be in high demand and then may have a slightly longer delivery time. Additionally during busy periods such as the Christmas and New Year delivery times could be longer. If this is the case you will be notified by e-mail. 
 

Transport

Femalefirst sends all their packages with GLS. If goods are damaged or lost during transport between the customer and Femalefirst.dk you must notify our Customer Service team within 14 days. If goods are damaged or missing when making a return, the customer is responsible for payment.